vector-thumb-up illustrationBelow is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week.

 

 

Website: Zappos Insights (Blog)
Article: Entitlement in the Workplace
Link: http://www.zapposinsights.com/blog/item/entitlement-in-the-workplace
Author:  Erica Spelman

Comment: “The truth is no organization – not even Zappos – is immune to the virus of entitlement.” The author discusses entitlement, looks at the symptoms, and offers “treatments” (solutions).

 

 

Website: Recognize This! (Blog)
Article: Look Beyond Your High Potentials to Solve the “War for Talent”
Link:  http://www.recognizethisblog.com/2014/08/beyond-potentials-talent/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+globoforce%2Frecognize-this+%28Recognize+This%21++With+Derek+Irvine%29
Author: Derek Irvine

Comment: “[W]e need to stop focusing nearly exclusively on high performers and high potentials, instead looking across the entire employee base for employees who may just need an opportunity to show their potential.”

 

 

Website: Globoforce (Blog)
Article:  Why Recognition Matters: Recognition Radio #1
Link: http://www.globoforce.com/gfblog/2014/podcast_why-recognition-matters/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+globoforce%2FNkqn+%28Globoforce+Blog%29
Author: Globoforce

Comment: Globoforce is kicking off Recognition Radio. You can access it on their site or you can stream/ download it on iTunes. “In this first broadcast, we look at how exactly recognition can help managers motivate teams, develop individuals, and deliver business results. In this short 20 minute segment we define what is and is not recognition and you’ll learn the secret to making it most effective and resonant.”  

 

 

Website: Business Insider – Malaysia
Article: 10 Reasons Your Best Employees Are Leaving You
Link: http://www.businessinsider.my/why-your-best-employees-leave-2014-8/#.VATW8fldWHc
Author: Richard Feloni

Comment: The author presents the slide deck of Achievers, a Canadian HR firm: “How to Lose an Employee in 10 Days.”  They “came up with 10 of the most common ways managers alienate their employees and explained how you can avoid the same mistakes.”

 

 

Website: Thomsons Online  Benefits (UK)
Article:  Personal fulfillment beats earning power for Gen Y recruits
Link: http://www.thomsons.com/page/40703/uk/events-and-knowledge/employee-reward-and-benefits-news/articles/personal-fulfilment-beats-earning-power-for-gen-y-recruits

Author: Editorial Staff

Comment: The article discusses the results of a new survey by global recruitment firm Hydrogen Group. “Personal fulfillment beats earning power for Gen Y recruits.”

 

 

Website: Destination CRM
Article: Don’t Underestimate the Link Between Customer and Employee Loyalty
Link: http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Dont-Underestimate-the-Link-Between-Customer-and-Employee-Loyalty-98989.aspx
Authors: Stevi McCoy and Kate Urekew

Comment: “There are many critical takeaways from what is happening with Market Basket.” “Among those lessons are the following: 1. Keep your ear to the ground; 2. Customer loyalty is directly correlated to employee loyalty; 3. Get back to basics—where everybody knows your name.”

 

 

Website: Personal Finance Cheat Sheet
Article: 5 of the Best and Worst Types of Employees; Which Are You?
Link: http://wallstcheatsheet.com/personal-finance/5-of-the-best-and-worst-types-of-employees-which-are-you.html/?a=viewall
Author: Erika Rawes

Comment: “Using reports from Salary.com, Forbes, and Entrepreneur, we identified some of the best and worst types of employees.”

 

 

Website: Business 2 Community
Article: The Manager of the Future Thinks Like a Coach
Link: http://www.business2community.com/leadership/manager-future-thinks-like-coach-0989964#!bN5c5y
Author: Gary Magenta

Comment: The author discusses the current state of employee engagement and advocates for managers to think like a coach.  He outlines “powerful questions” for mangers to use (open-ended, non-judgmental, provocative, respectful) and then offers “The 12 Questions You Need to Start Asking Now.”

 

 

Website: PR Web
Article: Employee Engagement Can Have a Direct Impact On and Improve Client Retention; Five Tips to Help Employees Build Relationships
Link: http://www.prweb.com/releases/Employee_Engagement/Client_Retention/prweb12126148.htm
Author:Denise Graziano

Comment:”Employee engagement can be a big differentiator in your marketplace and improve client retention.” The author offers “Five Employee Engagement – Client Retention Tips.”

 

 

Website: Forbes
Article: Creating Connections — The Power of Employee Engagement in Southeast Asia
Link: http://www.forbes.com/sites/sylviavorhausersmith/2014/08/27/creating-connections-the-power-of-employee-engagement-in-southeast-asia/
Author: Sylvia Vorhauser-Smith

Comment: “So, how can employee engagement be improved, especially in Southeast Asia?” “It is the outcome organizations achieve when they connect employees both professionally and emotionally with the organization, the people in it and the work they do.”

 

 

Website: LinkedIn (Pulse)
Article: Temperament – A leader’s ever developing skill
Link: https://www.linkedin.com/pulse/article/20140829041215-44861183-temperament-a-leader-s-ever-developing-skill
Author: Amit D.

Comment: “Physical, mental and emotional capabilities are up at the top of the chart, but what one forgets is that temperament is as vital as any of the other qualities of a leader.”

 

 

Website: Gamification Co
Article: Gamification Improves Employee Engagement In Retirement And Savings Plans
Link: http://www.gamification.co/2014/08/28/gamification-improves-employee-engagement-retirement-savings-plans/?utm_content=buffer6b221&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer
Author: Natalija Knaidele

Comment: “Sun Life Financial has employed gamification to interact with a broader demographic in an effort to better promote its group retirement services. The company partnered with Bunchball in order launch its “money UP” campaign in Canada at the end of 2013.” “Sun Life specifically developed its gamification platform to increase awareness and participation among Gen Y members (aged 21-35).” The article provides the results and offers a short (1:02) video on the “Money UP!” initiative.

 

 

Website: Entrepreneur
Article: 7 Tips for Wooing Your Employees Into Loving Their Jobs, Again
Link: http://www.entrepreneur.com/article/236769
Author: Matt Straz

Comment: “[M]any employers forget their employees arepeople who want to feel a sense of belonging and know that their work makes a positive impact on the organization. Here are seven simple steps to boost engagement in the workplace.”

 

 

What are your thoughts on these selections? What articles, blog posts, books, etc. can you recommend to other “Agents”?  Let’s talk about them in the comments below!

 

P.S.  First time here? Welcome to the Agent In Engagement site. Thanks for taking the time to stop by!  I hope you’ll explore the rest of the site.Let me know what employee engagement topics interest you.

Other recent Agent in Engagement articles by Gregory F Simpson:

 

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