I’m Simpson…Gregory F Simpson, Agent In Engagement.  Below is the latest intelligence briefing on employee engagement. Follow @agtinengagement to stay current with the latest updates.     “These assets have been declassified and should be distributed to fellow “Agents” for review.”     SPOTLIGHT ARTICLE Does solid employee engagement mean extraordinary customer experience? (Part two) RPMOnline: “[I]t’s important to make sure that you have happy, engaged employees and have strategies in place to address their issues, as no matter what business you are in, the soft skills of your people will have a direct impact on the happiness and customer experience of [...]