Course Preparation A company’s employees are the front line in creating any experience with both internal and external customers. Companies and, by extension, their employees have an obligation to provide the best customer experience possible. This 10-week course is designed to assist employees in developing their customer service skills.  I developed this course for services related organizations, i.e. insurance, real estate, financial services, etc.  However, it can be customized and applied to any industry or company. Course Instructor As a manager, it is important that you take the lead in refining and presenting this material. The impact of the presentation [...]