Preparation This class focuses on helping employees recognize that, in one way or another, everyone is their customer. Prepare for the class by identifying all of the Company’s internal and external customers. You’ll use this information during the class to help participants think about anyone they might not currently consider or identify as their customers. Review guidance below.   Roles Manager – Complete preparation. Encourage active participation. Recognize and embrace employees as your customers. Employee – Actively participate. Identify all customers. Complete any self-study/learning exercise(s) provided.   Getting Started Welcome everyone to the 10 Tenets of Customer Service course. Since [...]