Preparation This class focuses on the two things customers most want: Solutions to Problems and Good Feelings. Use the information below to enhance the class discussions. 1.  Identify examples of what you or your coworkers have done to provide solutions and bring about positive feelings.  Collect stories and share them whenever possible. People want to know what works and what doesn’t work. The more people understand what has been effective for others the more likely they are to try to meet or exceed that standard. Examples: A company failed to solve a problem and left you with negative feelings toward [...]