Preparation This class focuses on helping employees embrace customer feedback as a gift.  Feedback lets you know if you are on track in meeting customers’ needs or not. Feedback perceived as negative is what most people prefer to avoid. However, this can be the type of feedback that provides constructive insight or information that helps improve business practices and potentially save customer relationships. Use the following information to enhance the class discussions.   1.  Identify ways in which your employees receive positive feedback from customers. What specific examples can you provide from your own personal experience to enhance the discussion? [...]