LEADER’S GUIDE Overview This class helps participants Realize that Company goals cascade down to the individual level Honor your customers by recognizing the value and importance of change Understand how well the Company is meeting customer expectations   Use the information below to enhance class discussions.   Roles Manager – Help class participants recognize how their individual performance objectives contribute to the achievement of the Company’s goals, how change should be welcomed, and how well the Company is meeting customer expectations. Employee – Understand how your individual performance objectives are tied to the Company’s long- and short-term goals, how you [...]