In The Type B Manager: Leading Successfully in a Type A World, author Victor Lipman discusses the impact managers have on employee engagement. “While management has long been considered the realm of Type A individuals—hard-driving, competitive high achievers—all too often these high-intensity traits aren’t effective when it comes to motivating your employees. Many characteristics of Type B individuals—being more relaxed, less competitive, more reflective, slower to anger—can be considered “people skills” that better influence motivation and productivity. And successful management after all is the practice of accomplishing work through other people.”1 After discussing “The Big Picture” about managers and employee [...]