As 2016 gets underway, it’s time for our annual countdown of the most popular thought articles of the past 12 months. There were 155 Agent In Engagement posts in 2015 and your visits determined the top 5 most-viewed posts of the year. For reference, you’ll find a link to each article, as well as a brief synopsis of its content. Note: The #1 and #2 articles received 3X as many views as the other articles in the Top 5. Here they are in reverse order:   #5. Office Politics: A Good Thing? Office politics aren’t good for any company. By considering office [...]